Pullman Eindhoven Cocagne - Luxury hotel

COVID 19 protocol Pullman Eindhoven Cocagne

It is particularly important to be vigilant about hygiene and to adopt the appropriate measures for this purpose.

In our society of keeping a distance of one and a half meters, it is, naturally, very important that we can also guarantee a distance of 1.5 meters between the guests and our staff. All procedures have been reviewed, but we have also thought about refurnishing our Bar47 and Breakfast Restaurant Vestdijk47 and the hotel to fully comply with all necessary precautions, so that guests and staff can keep a safe distance from each other. This new situation requires necessary adjustments and adaptations to procedures in the hotel and its restaurant, but also the flexibility of the staff to work in a different way. In this way, the health and safety of both staff and guests is guaranteed to the maximum!

Pullman Eindhoven Cocagne is part of the international Accor Hotels chain. To support the return of the hospitality industry, Accor Hotels has joined forces with Bureau Veritas, a world leader in testing, inspection and certification. Together they developed a label that proves safety standards and proper cleaning protocols have been achieved, allowing companies to reopen.

To this effect, we have taken the following key measures:

• When walking, always on the right side in corridors and aisles, we will take distance into account.
• Our tables are at least one and a half meters in distance from each other. In addition, we have chosen not to let guests sit one after the other but rather in shifts (breakfast & dinner). There is a maximum of 50 guests for breakfast and 41 for dinner in de Bar and Lobby area. We have reduced our total number of seats in order to guarantee and ensure safety.
• A face mask is mandatory in the hotel.
• Do not shake hands.
• Wash your hands regularly.
• Sneeze and cough in your elbow.

Questions

Upon arrival at the hotel a check-in conversation will take place in the reception. The check-in conversation consists of five questions.

If one of the questions is answered with ‘YES’, unfortunately the guest will not be allowed to enter the hotel!

This conversation MUST take place on every occasion even if you, as guest(s), are staying at the hotel for several days.

Questions:

• Have you had one or more of the following symptoms in the past 24 hours: coughing, rhinitis, high fever over 38 degrees or shortness of breath?
• Do you currently have a roommate with a fever and/or shortness of breath?
• Have you had the coronavirus and has it been diagnosed in the past seven days (in a lab)?
• Do you have a roommate /family member with the coronavirus and have you had contact with him/her while he/she still had symptoms in the past 14 days?
• Have you been placed under home isolation because you have had direct contact with someone who has been diagnosed with the corona virus?

What other measures do we take?

We are introducing the following measures, which are aimed at minimizing the risk of infection. We communicate these measures to both our staff and our guests.

• Extra attention is paid to all contact surfaces in the hotel rooms and around the rooms (corridors). This implies that all door handles, handrails, handles of cabinets and minibar, light switches, and other objects that guests frequently touch, are cleaned extra thoroughly. Bed linens are changed every two days.
• Minibars are empty, no paperwork in the rooms.
• All rooms are provided with a Health & Safety-kit.
• Valet Parking, Luggage Handling/Storage, Laundry Service and Turn Down Service is NOT offered.
• The laundry facility on the ninth floor will remain closed.
• Additional rounds will be run through the public areas by our morning, afternoon and evening shift to clean the stair railings in the stairwell as well as the handles in the toilets, push-buttons of the lifts and parking machines. This will be done several times a day.
• We will make sure that the soap dispenser in the toilet is always filled.
• Clean (paper) towels are always available for guests.
• Disinfection kiosks are available for guests and staff in different parts of the building so that they can disinfect their hands during the day.
• An infrared thermometer is available at the Welcome Desk, so that guests and staff can measure their temperature (when in doubt). If someone has a high fever of 38 degrees or more, the hotel manager available at that moment will be contacted.
• The Welcome-Desk has markings on the floor, so that a distance of one and a half meters can be observed.
• Under the Dutch law it is forbidden to serve and drink alcoholic beverages after 10 PM in public areas!
• Guests paying cash, are requested to put the money in the appropriate folder/tray. After touching the money, our staff will clean their hands.
• Upon arrival, we ask our guests to clean their hands at the designated areas and we will ask about their health to identify any possible symptoms.
• At the Welcome Desk, guests must keep a distance of one and a half meters by standing on the designated markings on the floor.
• At the Welcome Desk we will also place screens between staff and guests.
• The lift can only be used by one person or persons from the same room. On the outside of each lift there is a sticker to alert guests and staff.
• For efficient check-in, guests are advised to use our online check-in. Guests will receive an invitation shortly before their stay. Guests then only need to pick up their key at the Welcome-Desk. Guests can also sign up online for the express check-out. To do so, credit card details must be registered at the time of registration.

Bar & Restaurant Vestdijk47

Breakfast from 6.30 AM in shifts, reservation mandatory at the Welcome Desk.

Bar47 from 12 AM till 10 PM

Diner in Bar and Lobby Area (6 PM-7.30 PM) and (7.30 PM – 9. PM)

Fit and Spa Lounge

The use of the swimming pool, fitness, solarium and infrared sauna are available by appointment according to the guidelines of the Dutch Government and the RIVM. You can also make use of massage and beauty treatments by appointment. The infusion sauna and changing rooms remain closed.

We hope to welcome you soon for a safe and secure stay at Pullman Eindhoven Cocagne.

We thank you for your understanding and trust!